Frequently Asked Questions

General

How long do bouquets last?

With proper care, the general rule of thumb is approximately 5-7 days. We include care instructions and flower food for your recipient, and we recommend trimming the stems, keeping the bouquet in fresh water, and enjoying the arrangement out of direct sunlight or vent heating/cooling.

When will I get updates on my order?

How are your bouquets packaged?

Our bouquets are hand-designed with raffia and wrapped in kraft paper for a true Parisian experience. Most of our bouquets are then placed in an anti-spill recyclable container filled with water to ensure that they are hydrated during delivery. Your arrangement will arrive in our signature pink gift box - safe and sound for your recipient to enjoy!

Can I customize a bouquet for my order?

I made a mistake on my order - what should I do?

Please contact our customer service team (info@odealarose.com) as quickly as possible so that your changes can be taken into account before delivery. Please include your order number to help our staff process your request as quickly as possible. Unfortunately, we technically need 24 hours to update order details - however, we'll do everything we can to make changes before delivery!

You have not found the answer to your question ?

Our teams will be happy to help you, do not hesitate to contact us

Contacts

New York City

21-43 44th Road
Long Island City, NY 11101

+1 646-660-5281
Washington, D.C.

2414 Douglas St NE
Washington, D.C. 20018

+1 202-921-4089
Chicago

2011 W Fulton St
Chicago, IL 60612

+1 312-600-9994
Los Angeles

4817 W Adams Blvd
Los Angeles, CA 90016

+1 213-279-7739
Miami

777 NW 28th St
Miami, FL 33127

+1 786-567-9964
Austin

10603 Metric Boulevard, Unit #208
Austin, TX 78758

+1 737-237-7183
Press / Questions

For any inquiries please contact

info@odealarose.com

Frequently Asked Questions

How much does flower delivery cost?

Can I send flowers from another state?

You can send flowers to anyone in the United States. Sending flowers to another state is easy with Ode. Search your recipient's zip code to discover when we can deliver your gift. Select delivery zones are available for same-day delivery, so your loved ones can receive their bouquet the day you order it.

What days of the week do you deliver?

In New York City, Chicago, Los Angeles, Miami, Austin, and Washington DC - we deliver Monday through Friday. In NYC and Chicago, Saturday delivery is also available.

For nationwide delivery anywhere outside of these cities, we deliver Tuesday through Friday.

Do you only use roses in your bouquets?

Nope! When we started out, we focused on rose bouquets and offered only premium rose arrangements. As we grew and developed a loyal client base, we wanted to expand our offerings and switch things up. Now we offer amazing seasonal flowers like peonies, tulips and ranunculus, as well as bouquets with an assorted arrangement of blooms. We'll always keep our dear collection of classic rose bouquets, but we're always looking for new ways to please our flower-lovers

How are your bouquets prepared?

All of our bouquets are prepared in our local workshops in NYC, Chicago, LA, Austin, Miami, or Washington DC by our specially trained florists. Each of our florists have mastered the French method of rounded, hand-tied bouquets. You'll find your design finished with a natural raffia tie - we recommend leaving this in tact so your bouquet holds its shape!

Do your bouquets come in a vase?

No, but vases are available to add on with your order at checkout! Some of our arrangements do come with a vase included like our petite rose bouquets in the small jar, and our grand rose bouquets. In these cases, we clearly state that the vase is included in the product description. If you see a vase available to add, that means the vase is not included. All of our arrangements do come in water - we use a water-filled recyclable container nestled in your gift box so stems stay hydrated

Can I send a note with my bouquet?

Absolutely - the note is one of the most important parts! After you have selected your favorite bouquet, you will be given the opportunity to write a few words on our specially designed Ode à la Rose cards. You can also choose to upload a favorite photograph, which we will print out on glossy paper and include with your note.

What happens if my recipient is not home?

All our bouquets automatically have a "signature release," which means that our bouquets can be dropped off without requiring a signature. In most cases, the delivery driver will knock or ring the bell, and if there is no answer we will leave the product somewhere safe at the delivery location. Please be sure to include your recipient's phone number in your order so that we may contact them with any questions during delivery (but don't worry, we won't call in advance and ruin the surprise!).

I made a mistake on my order - what should I do?

Can I customize a bouquet for my order?

How are your bouquets packaged?

When will I get updates on my order?

You'll receive an email with a photo of your bouquet as it leaves our studio. This is a quick snapshot to give you peace of mind as your order heads out for delivery. You'll receive a second email from our team notifying you that your bouquet has been delivered!

Are your bouquets exactly the same as what's shown?

Our lead designers create seasonal arrangements each month using the most beautiful flowers currently in bloom. We follow the same recipe as shown in our online photographs, and local designers will make thoughtful substitutions if any varieties are out of stock.

General

How long do bouquets last?

When will I get updates on my order?

How are your bouquets packaged?

Can I customize a bouquet for my order?

I made a mistake on my order - what should I do?

You have not found the answer to your question ?

Contacts

New York City

Washington, D.C.

Chicago

Los Angeles

Miami

Austin

Press / Questions

Frequently Asked Questions

How much does flower delivery cost?

Can I send flowers from another state?

What days of the week do you deliver?

Do you only use roses in your bouquets?

How are your bouquets prepared?

Do your bouquets come in a vase?

Can I send a note with my bouquet?

What happens if my recipient is not home?

I made a mistake on my order - what should I do?

Can I customize a bouquet for my order?

How are your bouquets packaged?

When will I get updates on my order?

Are your bouquets exactly the same as what's shown?